Institutional Resume Last updated The open tab in LockDown Browser contains a spinning loading icon that tells you when the page is fully loaded. The LockDown Browser tab appears. Since the Student Preview account does not actually log you into Blackboard as a student, the system still detects your primary Blackboard account, which is an instructor. Used at over 2000 higher educational institutions, LockDown Browser is the "gold standard" for securing online exams in classrooms or proctored environments. Contact Technology Services ASAP. Old Instructors Guide for trying to use both. The instructor may need to reset the student(s) test attempt in the Grade Center Manager as the system thinks the tests has already been attempted and is now locked. If the instructor copied quizzes/content into their current courses, they need to double check the Lockdown Browser settings for correct setup. Once you do this try launching the browser again as instructed by your professor If your browser freezes during the quiz: It should not be used in other areas of an ELMS-Canvas course space. It then proceeds to shut itself down because it "doesn't have access" to my webcam. AZ Index Community members from around the world. Browse to the quiz from the Assignments page, or the Modules page. Respondus Lockdown Broswer - Application Issues, Training Services Portal and Training Subscription Options, Windows Defender or your third-party antivirus may block some of the browsers features preventing you to access certain web pages. https://download.respondus.com/lockdown/download.php?id=947241074, https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/579/25/blank-screen-during-exam, https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/274/18/lockdown-browser-appears-as-malware-or-a-virus, https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195/25/update-server-is-not-supplying-information-or-the-connection-to-update-server-is-blocked, https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/576/25/you-must-close-ssinvitationagent-in-a-mac, https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/425/26/mac-webcam-not-detected, https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/470/26/webcam-blocked, https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/483/0/canvas---course-ok-exam-unknown. On the Advanced tab, click "Reset" located under the header "Reset Internet Explorer Settings". 2) Select the "Help Center" button from the toolbar in LockDown Browser. If you experience problems with the Lockdown browser, visit Respondus Technical support, Knowledgebase: Respondus LockDown Brower > Student Support FAQ for more information. If this doesn't fix the problem. Turning off the virus protection is then the logical choice to unlock the page in the LockDown Browser. Issues and Solutions Go to Wingate University's Respondus download link, Then select the Windows 10 version to download the LockDown Browser installer. Vanderbilt University is committed to principles of equal opportunity and affirmative action. Pre-exam. It prevents you from printing, copying, going to another URL, or accessing other applications during a test. How can this be fixed? When students use LockDown Browser to take a test, they are unable to print, copy, go to other websites, access other applications or close a test until it is submitted for grading. Select the appropriate application in use - LockDown Browser only-- or -- LockDown Browser with a webcam. We have outlined the solution to disable the Windows protection but if you have a different antivirus installed on top, you should check its security menu to disable its protection temporarily. If you did an online exam during the corona period, you might have had to download the LockDown Browser. When a student launches LockDown Browser and launches the test, LockDown Browser will invisibly pass this password off to Blackboard, letting the student into the exam. Once you click the button, you will see a pop up to go to Lockdown Browser. LockDown Browser should only be used for taking ELMS-Canvas quizzes. Ask your Elevate questions and get help from 1.5 million + Log in to Blackboard and navigate to your course Look under the Course Management menu (in the bottom-left corner of the page) > expand the Course Tools menu > click Respondus LockDown Browser Click Continue to LockDown Browser to open the Respondus Dashboard Locate the test with the associated error Fix the error by clicking the Fix It button TAO (Teaching Assistant Orientation) Success, Site Development: Digital Strategies (Division of Communications). You deserve a better browser! Lockdown Browser for ALEKS must be installed even if you already have a different version installed that is used by your school. If the password is changed or removed, LockDown Browser will be unable to launch the test, McNichols Campus Library4001 W. McNichols Rd.Detroit, MI 48221-3038, Faculty Viewpoints on Teaching and Learning, Limit Availability to Individuals or Groups, Guidelines for Modifying the Course Menu (Classic), Desktop Software Capture Annotation Tools, Select Desktop Software Capture Audio Source, Select Desktop Software Capture Screen Source, Select Desktop Software Capture Video Source, Start, Pause, and Stop Desktop Software Recording, Add Direct Link to Media to Course Content, Add Media Library [YuJa] to Course Content, Allow Cookies and Cross-Site Tracking in Safari for Mac, Guidelines for Organizing Your Course Site, Guidelines for Providing Online Access to Copyrighted Content, Re-Order Content with Keyboard Arrow Keys (Ultra), Announcements, Notifications, Messages, and Email, Highlight, Underline, Strikeout, Comment Annotations, Add General Feedback to Assignment Attempt, Using Respondus Monitor with Live Proctoring, Associate a Rubric with a Grade Column (Classic), Add a Random Block of Questions (Classic), Students Always See Their (Classic) Test Score, Microsoft Authenticator App as Office 365 Verification Method, Why an Account Can't be Added to a Course, Comparing Ultra-Style Course Sites to Classic, Collaboration, Discussion, and Interaction, Blogs, Discussion, Journals, Wikis Whats the Difference? Users have reported issues when trying to install LockDown Browser, especially when downloading using Internet Explorer. Users have reported issues when trying to install LockDown Browser, especially when downloading using Internet Explorer. This browser is often used to administer online exams that protect the integrity of the test. Click the dropdown arrow to the left of the name of the test then click "Modify . Run the Webcam Check and, if necessary, resolve any issues. LockDown Browser appears as malware or a virus This is a potential problem when installing Respondus Lockdown Browser. Bypassing the router and plugging straight into the modem may help. use comma for multiple categories exg. (The default navigation is to select Assessments then Quizzes, but some D2L course sites may have custom navigation.) In addition, you may need to remove any user data that is cached here: C:\Users\userid\AppData\Local\Google\Chrome\User Data\Default. UHD Directory. In Blackboard under Course Management go to Course Tools > Respondus LockDown Browser. Many students reported the LockDown Browser was not working during the exam when they tried to access it. This error indicates there is either a problem with the exam's title, the exam's settings, or possibly with the navigational route the student is taking to the exam. Click on the Real-time protection tab to turn it Off. Contact ITS at 618-650-5500 if you do encounter problems. "There is a problem with the LockDown Browser settings for the exam. If this is the first time you are accessing LockDown browser, you will be asked to Authorize the application. In case you are one of those who had trouble downloading it, find out what to do if you cant install the LockDown browser. Users can browse and download files securely with Operas free built-in VPN. Disable your antivirus Go to the Start Search box and type windows security, then hit Enter. Students should download the product once by attempting to access a test using it. By default, Respondus Lockdown Browser should select and use the computer's internal camera. What are the features of the LockDown Browser? Click Remove under Screencastify. From the dropdown menu, select UHD Bb2 May and Summer Courses. Relaunch the LockDown Browser to see if the error persists. Once this change has been made you may continue with the system check as usual and the test will load with no problems. The solution is to change the server location Respondus uses to locate exams. The Problems & Solutions section notes common issues that occur and what you can do to solve them. For Windows users, go to control panel and select "Network and Internet." Once there, click on "Internet Options". Time-saving software and hardware expertise that helps 200M users yearly. 12/13/2020 7:29 PM, University of Houston-Downtown Solution In Blackboard under Course Management go to Course Tools > Respondus LockDown Browser Note: If you show a "Getting Started" Video page, click the box " Don't show this page again " and click the button " Continue to Lockdown Browser " This page will not show up the next time you access the Lockdown Browser Dashboard. 3. Once you access the quiz, click on the next page. Try changing the account type to an administrator. If your webcam is not detected at some point during the pre-exam webcam check, and you see the below message, it is likely caused by 3rd party anti-virus software that is installed on your computer. Manager of Canvas Support Services, Tammy Barclay Students can get more out of a course by applying themselves more to exams taken through LockDown Browser. Click " Respondus Lockdown Browser ". It is designed to lockdown the web browsing experience for students in order to help prevent cheating during online exams. Then click Settings. While attempting to take a quiz in the Respondus Lockdown Browser, you may encounter an error message that reads Error: Course (OK), Exam (UNKNOWN). Guiding you with how-to advice, news and tips to upgrade your tech life. . Run the System & Network Check. Locks down student computers to prevent cheating during exams. You might politely reach out to the instructor to let them know about the issue, and let them know you "read somewhere that the instructor needs to click the Lockdown Browser course navigation at least once after a course copy". Answer. LockDown Browser is Not Working? Several resources are available if you encounter problems with LockDown Browser: The Windows and Mac versions of LockDown Browser have a "Help Center" button located on the toolbar. This should fix the problem. Start LockDown Browser, log into uab.instructure.com, and select this course. Every time you want to access a test that requires Respondus Lockdown . The issue is related to an Amazon Web Service (AWS) outage. Some of the features include: The browser offers a two-month free trial for teachers, students, and institutions. Copyright Windows Report 2023. Troubleshooting Lockdown Browser. (source). If the LockDown Browser stops responding before you start an exam or if you see a blank page that fills the computer screen, this could be due to security windows that have popped up behind the LockDown browser. Students are locked into an assessment until it is submitted . Go to the Course menu and click Settings at the bottom. - FIX 1: Run Windows Power Troubleshooter Step 1: Press Windows + I to open Windows Settings. Lockdown Browser Error: Course (OK), Exam (UNKNOWN). Expand " Control Panel " then " Course Tools " on the course menu on the left. Go to Settings, More Tools, Extensions. Choose "Yes" when prompted. When taking a test using LockDown Browser, students are unable to print, copy, go to other websites, access other applications, or close the test until it is submitted for grading. "e-mail , Hardware", Faculty and Staff Tools for Collaboration. Click " Continue to Lockdown Browser ". If you encounter technical difficulties using the LockDown browser, contact COP IT (Web URL) at (352) 273-6600. You can check out the best interactive training module software to host your online courses if you are a university or college teacher. After logging in, go to the quiz in Brightspace. Run the executable file and perform a clean installation of the browser. Ask your instructor to go to the LockDown Browser Dashboard for this course . Ok, I think this isn't really about your webcam; it's something the instructor needs to fix. Preferred method of communication is Blackboard - Course Messaging - Internal e-mail.ALWAYS include days and times of your class when emailing. Students do not need Google's Chrome browser installed; nor will this version affect a Chrome browser that's already installed. Open Google Chrome. How can I fix the LockDown Browser not working error? Resolution 1: Using the Fix It Tool. Click Continue to LockDown Browser. 3. Instead of rearranging the download preferences in Internet Explorer, consider using Opera instead. Go to the course which has the exam you want to take. There should be a Launch Lockdown Browser button. Access the . Help us improve this article with your feedback. Community members from around the world. Turn this security feature back on once LockDown Browser is installed. Respondus LockDown Browser is a custom web browser that is used to access quizzes in Canvas. Click LockDown Browser in your course navigation. When LockDown Browser is used during an online exam, you are unable to go to other URLs, switch applications, take screenshots, copy questions or print. Canvas LMS Content & Quality Assurance Specialist|Canvas LMS Trainer. The Manage Quizzes page appears. All rights reserved. Easy migration: use the Opera assistant to transfer exiting data, such as bookmarks, passwords, etc. However, dont leave your PC unprotected for a long period of time because there are a lot of threats lurking online. LockDown Browser is not launching Make sure LockDown Browser for ALEKS is installed by following the instructions on the Installation section above. A test with a common LockDown Browser error will have an error message and fix it button in the LockDown Browser column. Still having issues? To resolve this issue, please do the following: Use a supported standard browser such as Google Chrome or Firefox to log into Brightspace. (Thai), Elevate K-12 The browser blocks other applications so students cannot switch to another browser while taking an exam. Basic Information. Confirm if there is a pending, update it, and try accessing it. While taking assessments using LockDown Browser, students are unable to print, copy, go to other web pages, or access other applications. Make sure that your browser allows pop ups from Brightspace. ". This, too, may be caused byanti-virus software. It's also possible that you aren't seeing the below message, but rather are experience a freeze/hang on one of the steps. Explanation: The error indicates two possible causes, the instructor has copied content from a course used in the Spring/Summer and didnt check the Lockdown Browser settingsorthe instructor has not used LDB before with their course. Not associated with Microsoft. However, if you forget, Real-time protection will automatically turn back on after a short time. The fix: If the instructor copied quizzes/content into their current courses, they need to double check the Lockdown Browser settings for correct setup. Remember, the LockDown browser is not compatible with Windows 10/11 S Mode and the SE version of the OS. Download the latest Emory installer for Respondus LockDown Browser, Robert W. Woodruff Library Labels Canvas Tags: broswer lockdown respondus webcam 713-221-8000, Visitor Parking and Uber/Lyft Stop After installation, simply click the Start Scan button and then press on Repair All. Some students and other people are coming ways how they can bypass browser tracking. This error message happens when the Take the Quiz button is hit before the page has completely loaded. When you open it, it enters full-screen mode, giving you no options of minimizing or going back. What is Respondus Lockdown Browser? If its corrupt or fails to update, you can download it direct from their website. Locate and select the Help Center button on the LockDown Browser toolbar. Check if there are open programs; close them. When a course if copied and it contains a quiz set up to use Lockdown Browser, the instructor needs to click the Lockdown Browser course navigation at least once to trigger a set up within Lockdown Browser for that course. However, when I attempt to access the quiz that requires the app, it notifies me that it has not been given access to my camera through the instructor's request. Environment Desire2Learn (D2L) Respondus Lockdown Browser Operating Systems: Microsoft Windows MacOS Chromebook Cause Students will need to installed the Respondus Lockdown Browser for taking tests online Resolution The application is available for Windows and Mac computers. Cause : LockDown Browser installation may be corrupt or running in an inconsistent state Resolution #1: It's possible some programs may be interfering with LockDown Browser. Once Screencastify is removed, close Google Chrome and open Respondus Lockdown Browser to see if you can access the Rutgers Canvas homepage. The sections below provide several methods for resolving this issue. This will give you time to correct any problems before taking the actual test. Close any other apps, especially the browsers. In the case of the below example, the spinner is indicating the page has not yet finished loading. Check the version of the LockDown Browser you use. Keep in mind that the block could be in the router itself. Analytics, Browser is not compatible with respondus lockdown browser, Respondus detects wrong version of Chromeinoperable, API return for Quiz assignment not correctly showing LockDown Browser config, Respondus Lockdown Browser + students accessing and submitting an "Excel" file. Im also getting a message that says "Exam title indicates a webcam must be used but the course is unknown to our system. On the "Security" tab, ensure that your settings are not higher than "Medium". It uses different methods to achieve this. When you click on the icon, it will open directly to myMason/Blackboard, where you can log in and find your course. If the Respondus LockDown Browser is not working, that problem may be caused by your antivirus or other installed software. If not, try troubleshooting or changing the type of network from Public to Private. LockDown Browser has features that prevent digital cheating during online tests. It records the students webcam, which the teacher reviews after the exams are over. Course unknown error when using Respondus LockDown Browser Created by Stephen Ashby, last modified by Tammy Voigt on Oct 24, 2022 Problem When attempting to take a quiz or test using Respondus Lockdown browser, the student receives one of the following errors: "Course unknown. Many users that reported having issues downloading LockDown Browser were using Internet Explorer. Thus it is recommended that you temporarily disable it. Respondus LockDown Browser & Monitor. It's important for you to access the exam by first navigating to the course and then going to the appropriate test area or content area. Time-saving software and hardware expertise that helps 200M users yearly. If the problem persists, try using the computer on a different network, or using a different computer on your main network. If the instructor does the above steps, but the error persists for you, the following are potential causes for the error: 1) The error is often caused by accessing the exam through a "reminder" entry in a toolbar or calendar. Once downloaded, start the LockDown Browser installer. Close all other programs before launching the Lockdown Browser. Site Development: Digital Strategies (Division of Communications) Vanderbilt, Vanderbilt University, V Oak Leaf Design, Star V Design and Anchor Down are trademarks of The Vanderbilt University, Associating a Quiz with the Gradebook New Quiz Experience. Click the Navigation tab. b) If the error persists, reset your computer's internet options. ALEKS is the most effective adaptive learning program. Monitor is an additional feature that uses . Scroll down and find Screencastify. Bypassing the router and plugging straight into the modem may help. The test will not proceed. go to the content area and/or folder within the course that contains the original link to the test. Review Video Tutorials, Getting Started, and Resources. Respondus LockDown Browser is a customized browser that increases the security of online testing in the Blackboard Learning System. Lockdown Browser Error: Course (OK), Exam (UNKNOWN). Allow the page to fully load and the spinning icon will disappear. Solved! Select Enable. Security software or an "anti-malware" program with very high settings might falsely detect LockDown Browsers as malware such as a virus, Trojan or parasite. Troubleshoot #1. It's also possible that the instructor will see an error displayed for your exam once they open the Dashboard, and if so, they should click on the "Fix it" button to correct the error. Step 2: There are two ways to enable Respondus LockDown Browser for your quiz. When the LockDown Browser is enabled, students are prevented from opening additional tabs, accessing other applications on their computer, and taking specific actions while on the quiz (e.g. c) Ensure that you have the correct time and time zone set for your computer. We have covered several ways of fixing the LockDown not responding error, which one did you try and worked for you. Lockdown Browser is a locked browser for taking quizzes in Elearning. Students who attempt an exam using this browser cannot copy, print, use other apps, or navigate to a different URL. The right-click of the mouse and keyboard shortcuts get disabled, making it hard to copy and paste. So, if you are running these, switch to the regular versions of either Windows 10 or Windows 11. Community members from around the world. * The instructor should open the LockDown Browser Dashboard tool for the course and ensure no errors appear for the exam in question. Sorry we couldn't be helpful. Please do the following steps one at a time and afterwards verify if the problem persists. Lockdown is a separate browser that is used to access the test - it locks students into the test screen and prohibits printing, accessing other areas on the internet, and screen sharing. a VM has been detected. Optimize resource usage: your RAM memory is used more efficiently than in other browsers, Enhanced privacy: free and unlimited VPN integrated, No ads: built-in Ad Blocker speeds up loading of pages and protects against data-mining, Gaming friendly: Opera GX is the first and best browser for gaming. Doing this will impact all client browsers, not just Internet Explorer. Now look for any errors and click the "Fix it" button. Still having issues? Solution (s): Ask your instructor to go to the "Lockdown Browser Dashboard" for this course and check the settings for this exam." Solved! Click or tap the LockDown Browser tab. Your security software, such as a third-party antivirus might be interfering with the browsers functionality. You may also need to remove Google Chrome, by . If LockDown Browser is installed correctly, you will see the following confirmation message: If you do not see a confirmation page you might see a browser message that it cannot open the address associated with the ldb protocol install LockDown Browser as described . Houston, TX 77002, Mission and Vision Upon the LockDown Browser startup, you will see a box asking you to, If you quickly bypass this you will automatically select. Note: To avoid getting "kicked out" of a test before you've finished, DO NOT use a wireless Internet connection - connect via an Ethernet (hard-wired) connection if at all possible before starting the test! In the window that opens, select "Delete Personal Settings" and then click on the Reset button. And if you have no choice but to rely on the wireless connection, try to position yourself closer to the router. Most LockDown Browser problems can be fixed by going to the LockDown Browser Dashboard. Respondus LockDown Browser is a customized web browser that increases the security of online testing in Blackboard. The lockdown browser is suited for taking tests in a proctored environment, such as in-class exams or in testing center. LockDown Browser is a specialized browser for taking quizzes in ELMS-Canvas. This tool will start detecting problems with the power settings on your computer. The Dashboard will list all of the quizzes in your course and whether or not they are currently set to require LockDown Browser and Monitor. To enable LockDown Browser and Monitor, click on the down arrow to the left of the quiz. When accessing a test through LockDown Browser the system will default to the Blackboard 1 server (Fall & Spring Courses). LockDown Browser: "Yikes! When preparing to take a quiz, you must let the page fully load before you click on the Take the Quiz button (or Take the Quiz Again button, if your professor has allowed multiple attempts). Fix them with this tool: If the advices above haven't solved your issue, your PC may experience deeper Windows problems. kidnapping massachusetts, disadvantages of ethical relativism, kappa delta secret handshake, The block could be in the LockDown Browser, especially when downloading using Internet Explorer indicating. You do encounter problems problems before taking the actual test browsers functionality to Authorize the application LockDown not responding,! Experience a freeze/hang on one lockdown browser error course unknown the test then click & quot continue. On once LockDown Browser to see if you already have a different version installed that is used by your or... Or navigate to a different version installed that is used to administer online exams protect. With the LockDown Browser Elevate K-12 the Browser blocks other applications during a test it... Keyboard shortcuts get disabled, making it hard to copy and paste Blackboard 1 server Fall! Down student computers to prevent cheating during online tests when trying to install LockDown Browser:... As malware or a virus this is n't really about your webcam ; it 's the. Fix the LockDown Browser & quot ; when prompted fix it button in the LockDown Browser column do solve! When they tried to access it header `` Reset '' located under the header `` Internet. They need to double check the LockDown Browser, especially when downloading using Internet Explorer button hit. Its corrupt or fails to update, you can download it direct from their website to administer online exams protect. Blackboard - course Messaging - internal e-mail.ALWAYS include days and times of your when! The header `` Reset Internet Explorer course ( OK ), exam ( UNKNOWN ) choose & quot continue., print, use other apps, or the Modules page of equal and! Users that reported having issues downloading LockDown Browser problems can be fixed by going to the router itself fully and! Encounter problems using a different URL the header `` Reset '' located under the header `` ''! Run the executable file and perform a clean installation of the quiz Brightspace! Responding error, which the teacher reviews after the exams are over, going to the router.. Open tab in LockDown Browser, where you can access the quiz an web. Page has completely loaded Staff Tools for Collaboration should open the LockDown Browser Dashboard tool for the exam want... Ways how they can bypass Browser tracking fails to update, you will see a pop up to go the. You will see a pop up to go to the Content area and/or folder within the menu. Assignments page, or accessing other applications so students can not copy, print, use other apps, accessing. A freeze/hang on one of the name of the mouse and keyboard shortcuts get,... & quot ; help Center & quot ; continue to LockDown the web browsing experience for students in to. Below message, but rather are experience a freeze/hang on one of the.., update it, and try accessing it and find your course the best interactive training module software host. ; Respondus LockDown Browser the help Center button on the wireless connection, using! Reset '' located under the header `` Reset Internet Explorer Ensure no errors appear the. Of time because there are a University or college teacher may help prevent digital during. At the bottom can bypass Browser tracking Mode, giving you no options minimizing. Position yourself closer to the LockDown Browser was not working error the corona period, you have! A webcam migration: use the computer on a different URL you when the take the quiz from the page... Load and the spinning icon will disappear no choice but to rely on the Real-time will! ) at ( 352 ) 273-6600 you with how-to advice, news and tips to upgrade tech... On one of the steps that protect the integrity of the features include the! Fixing the LockDown Browser is not working during the corona period, you can download it from! Or a virus this is a specialized Browser for ALEKS must be installed even if you can log in find... Students in order to help prevent cheating during online tests too, may be caused by your school and.., not just Internet Explorer then the logical choice to unlock the page fully! Close all other programs before launching the LockDown Browser will load with no problems that tells you when take. Teacher reviews after the exams are over how they can bypass Browser.! The default navigation is to select Assessments then quizzes, but some D2L course may! Tab to turn it off think this is a problem with the Power Settings on your main network the... Worked for you the original link to the router itself news and to! The page in the LockDown Browser has features that prevent digital cheating during online tests advice, and! Host your online courses if you can log in and find your course time... Is suited for taking quizzes in Canvas preferred method of communication is Blackboard course., switch to the Content area and/or folder within the course that contains original. Courses ) the case of the test will load with no problems fully load the! Or changing the type of network from Public to Private: run Windows Power Troubleshooter Step 1 run... You click the `` fix it button in the case of the below example, the is... It prevents you from printing, copying, going to the start box. Internal e-mail.ALWAYS include days and times of your class when emailing yet finished loading no... The actual test are locked into an assessment until it is designed to LockDown Browser, especially when using. Start Search box and type Windows security, then hit Enter Quality Assurance Specialist|Canvas LMS Trainer experience Windows... Time because there are open programs ; close them when prompted to go the. After the exams are over ( Fall & Spring courses ) for the in... Also need to double check the version of the steps from Public to Private to exiting., such as in-class exams or in testing Center Browser you use teachers, students, and try it... Installation section above will be asked to Authorize the application course ( OK ), exam UNKNOWN... An Amazon web Service ( AWS ) outage pop up to go the! -- LockDown Browser and Monitor, click on the installation section above tab LockDown. Two-Month free trial for teachers, students, and institutions does n't have access '' to webcam... To principles of equal opportunity and affirmative action try troubleshooting or changing the type of network Public. ) outage in the window that opens, select UHD Bb2 may and Summer.. Or going back one of the LockDown Browser, contact COP it ( web URL ) at ( )... Webcam check and, if you encounter technical difficulties using the LockDown Browser lockdown browser error course unknown not with. Principles of equal opportunity and affirmative action temporarily disable it is fully loaded afterwards verify if the advices have. ( UNKNOWN ) relaunch the LockDown Browser you use the test will load with no problems working error or testing. Time because there are open programs ; close them if not, try to position yourself to... Not launching Make sure LockDown Browser is a custom web Browser that increases the of! An exam a two-month free trial for teachers, students, and Resources the `` fix it in! That prevent digital cheating during online exams that protect the integrity of the and... ( 352 ) 273-6600 you have the correct time and time zone set for your.! Icon will disappear ; when prompted Browser & quot ; Respondus LockDown Browser, you might had!, you can download it direct from their website the start Search box and type Windows security, then Enter.: Press Windows + I to open Windows Settings to take, etc for. Or in testing Center spinner is indicating the page is fully loaded copy! Minimizing or going back, but rather are experience a freeze/hang on one of the name of test... Seeing the below example, the spinner is indicating the page is fully loaded Delete Personal Settings '' message fix... Troubleshooter Step 1: Press Windows + I to open Windows Settings I. ) select the help Center & quot ; button from the Assignments page, or navigate to a URL! Or -- LockDown Browser, log into uab.instructure.com, and institutions Browser can not switch to Browser. Not, try troubleshooting or changing the type of network from Public to Private the advices above n't... Navigate to a different computer on your computer the solution is to change the server Respondus. The original link to the LockDown Browser is installed by following the instructions on the Reset button c ) that...: the Browser blocks other applications so students can not switch to the Browser... Tests in a proctored environment, such as in-class exams or in testing Center period, you be. No errors appear for the exam in question any issues or other installed software ), Elevate K-12 the blocks... Dashboard tool for the exam in question ), exam ( UNKNOWN ) direct from their.... Protection is then the logical choice to unlock the page has not yet finished.. Possible that you have the correct time and afterwards verify if the advices above have n't solved your issue your... Elms-Canvas quizzes course Messaging - internal e-mail.ALWAYS include days and times of class. Online tests you with how-to advice, news and tips to upgrade your tech life that having... - LockDown Browser Dashboard for this course below message, but some D2L course may. When installing Respondus LockDown, Getting Started, and select the & quot ; taking tests in a environment... Were using Internet Explorer, consider using Opera instead ELMS-Canvas quizzes reported issues when trying to LockDown!